Refund and Cancellation Policy

Thank you for using PDFixo. This Refund and Cancellation Policy outlines the terms regarding the cancellation of services and the conditions under which refunds are provided for our digital tools and premium services.

1. Digital Nature of Services

PDFixo provides digital PDF processing tools and software as a service (SaaS). Due to the immediate, digital nature of our services and API usage, all sales and subscriptions are generally final once the transaction is completed.

2. Subscription Cancellations

If you have subscribed to a premium plan or API access, you may cancel your subscription at any time through your account dashboard.

• Effective Date: Your cancellation will take effect at the end of your current paid billing cycle.
• Access: You will continue to have access to premium features until the end of your current billing period.
• Prorated Refunds: We do not offer prorated refunds for mid-cycle cancellations.

3. Conditions for Refunds

While all sales are final, we may grant a refund under the following exceptional circumstances:

• Technical Failure: If our tools fail to process your files due to a system error on our end and our support team cannot resolve the issue within a reasonable timeframe.
• Duplicate Charges: If you were incorrectly charged multiple times for the same transaction due to a payment gateway error.

4. Requesting a Refund

To request a refund under the exceptional circumstances listed above, you must contact our support team within 7 days of the original transaction date.

Please include the following information in your request:

• Your transaction ID or receipt number
• The date of purchase
• A detailed explanation of the issue (e.g., screenshot of the error)

You can submit your refund request by contacting us at support@pdfixo.com or via our Contact Us page. We will review your request and respond within 3-5 business days.

5. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date.